Course curriculum

    1. Welcome Message

    2. Program Overview

    1. Why Our Customer Experience Team is so Important

    2. Levels of Customer Service

    1. The 15/5 Rule

    2. Our Scripted Greeting

    3. The 3x Name Rule

    4. Checking a Guest In For Their Appointment

    5. Luxury Language

    6. Test on Greeting

    1. How to give a building tour

    2. Building Tour Cards

    3. Assigning a Locker

    4. Escorting spa service guests

    5. The Hand Off

    6. Tour Test

    7. Locker Test

    1. Refreshments Menu

    2. Refreshments Tour - Where to Find What You Need

    3. Using A Wine Carafe To Measure A Wine Pour

    4. Wine Reference Guide

    5. How to Use The Cappuccino Machine

    6. Offering Refills and Making Notes

    7. Cleaning up

    1. How To Copy or Reschedule An Appointment

    2. Booking An Existing Guest

    3. Adding a New Guest to Phorest

    4. Entering Guest Notes, Photos, and More Into Phorest

About this course

  • Free
  • 31 lessons
  • 0.5 hours of video content

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